Refund policy
14-day money-back guarantee
You have 14 days from receiving your order to try your Bopié Soft Pro. If it's not right for you, you can send it back and get a refund, without having to give a reason. This period also corresponds to your legal right of withdrawal where it applies.
How do I return an item?
- Email us at bopieofficial.pro@gmail.com or use our Contact page, including your order number.
- We'll reply with the return address and instructions.
- Send the product back with all its accessories (rollers, cap, cable, brush), cleaned and, if possible, in its original packaging, within 14 days of your request.
Refunds
Refunds are issued to the original payment method no later than 14 days after we receive the returned product. They include the product price and any original shipping costs.
Return shipping costs
Return shipping is at your expense, unless the product arrived faulty, damaged or not as ordered: in that case, we cover the return.
Faulty products
Your product is covered by the statutory guarantees that apply in your country. If there's a problem, email us with a photo or a short video: we'll offer you a replacement or a refund.